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FAQs

Frequently Asked Questions

On this page we provide answers to the most common questions we receive. If your question doesn’t
appear below, please feel free to contact Forget Me Nots of Brandon directly for additional information.
 
Questions

Why can’t I login using my Consignor Login Account?

What forms of payment do you accept?

Is it safe to use my credit card on your site?

What do you charge for shipping?

Do you ship outside of the United States?

If I place an order with your company, when should I expect to receive it?

What shipping method do you use for shipping out your merchandise?

Which Holidays does Forget Me Nots of Brandon observe?

Where is Forget Me Nots of Brandon located? 

What is the best way to contact Forget Me Nots of Brandon?

What is your return policy?

What should I do if my order has damaged or missing merchandise?

 

Answers

Q:  Why can’t I login using my Consignor Login Account?

A:  There are a couple of reasons why this could be happening:

Reason One:  Either the email address you are using does not match the email address in your consignor account or your password does not match the current password.  To fix this problem click on “Forgot password?” and enter your email address.  If your email address is a match, then you will receive an email.  Click on the link contained in the email to complete the password change. If the email address is not a match, then you will need to contact us so we can correct your email address in our software.   Give us a call at 601-824-9766 or click on Contact Us and describe your problem. We will get right on it.

Reason Two:  After clicking “Sign in”, you attempted to use your Consignor Login Account to sign in.  Your Consignor Login Account and your Shopper’s Account are two separate login accounts.   To create a Shopper’s Account, click “Sign in” and then click “register”. Fill out the form, type the characters you see in the picture to verify you are a human, and then click submit. 

If none of the above reasons and answers apply to your problem, please click on “Contact us”  describe your problem and click on submit.  We will get right on it.

 

Q:  What forms of payment do you accept?

A:  We accept all major credit cards  (Visa, MasterCard, Discover, and American Express).  We also accept PayPal.

 

Q:  Is it safe to use my credit card on your site?

A:  Yes, FMNOB.COM uses Vantiv (formerly Mercury Payment Systems). Vantiv is the same credit card service provider we use at our local store.  Vantiv uses the latest security technology including Secure Sockets Layer (SSL) to provide you with the safest, most secure payment service possible.  When you select Mercury as your payment type and submit your order, your browser will be redirected to Vantiv’s secure website; where you will be prompted to enter your credit card information. When you finish your transaction, please select Finish (Continue) button to return back to our website (FMNOB.COM).   

 

Q:  What do you charge for shipping?

A:  We charge a single $5.95 per shopping cart order. This means you can add as many items as you want in your shopping cart, the shipping amount stays the same. 

 

Q:  Do you ship outside of the United States?

A:  We offer domestic shipping only.  We do NOT ship internationally. This includes Canada and Mexico. 

 

Q:  If I place an order with your company, when should I expect to receive it?

A:  On average our customers have received their orders within 2 to 3 days after we ship. We usually ship the day after you order is complete.  This of course excludes weekends and holidays.  We use priority mail via USPS to ship all products sold online.   

 

Q:  What shipping method do you use for shipping out your merchandise?

A:  We use priority mail through United States Postal Service (USPS) to ship all products sold on our online store. 

 

Q: Which Holidays does Forget Me Nots of Brandon observe?

A:  We at Forget Me Nots of Brandon observe the following holidays and will be closed on these days: 

New Year’s Day

Fourth of July

Thanksgiving Day

Christmas Day

 

Q:  Where is Forget Me Nots of Brandon located?

A:  We are located at 204 East Government Street in downtown Brandon, Mississippi. Our store is located across the street from the Court House Annex building. 

Q: What is the best way to contact Forget Me Nots of Brandon?

A:  You may contact customer service at 601-824-9766.  Customer service will be happy to answer any questions you may have regarding our company, availability of product or any other concerns you may have.  Customer service is available from 10:00am – 6:00pm Monday through Friday, Saturday from 10:00am – 5:00pm and closed on Sunday.  You may also contact us with any questions by using the Contact Us link on this website. 

 

Q:  What is your return policy?

A:  If you are not totally pleased with the apparel you purchased from Forget Me Nots online store, you may return it within 4 days of receiving your item.  Please contact us via email at support@forgetmenotsofbrandon.com or by phone at 601-824-9766 during our regular business hours to schedule your return.  The customer is responsible for the cost of return shipping. The item must be in its original condition (unworn, unwashed, and with all tags/accessories attached.

Include a copy of your invoice along with the item(s) that you do not want in a shipping package of your choice.  Write on your invoice the reason for the return and address the shipping package to:

Forget Me Nots of Brandon
Return Goods Department
204 E Government St.
Brandon, Ms 39042

 

Q:  What should I do if my order has damaged or missing merchandise?

A:  Please let us know immediately if you receive damaged merchandise or discover that merchandise is missing. Contact customer service at 601-824-9766 or email us at support@forgetmenotsofbrandon.com. We will handle it for you. You DO NOT have to contact USPS yourself.